कर्मचारियों की कार्यक्षमता कैसे बढ़ाएं…?

किसी भी कंपनी में काम करनेवाले कर्मचारी अगर खुश होंगे, तो वह अच्छा काम कर पाएंगे |

लेकिन वह खुश क्यों नहीं रह सकते हैं?

काम और पर्सनल लाइफ के संतुलन के लिए समय का अभाव उन्हें परेशान करता है | हफ्ते में ६ दिन १०-१२ घंटों की ड्यूटी और ट्रावेलींग के समय के कारण ज्यादातर लोग अपने घर में एक Visitor ही होते हैं | लंबे समय तक अगर यह चलता रहता है, और बिच में कभी छूट्टी ही नहीं मिलती, तो उस का स्ट्रेस लेवल बढता रहता है |

इस की एक साइड इफेक्ट यह होती है कि ड्यूटी के समय पर लोग टैन्शन कम करने के लिए टाइम पास करने में या अपने पर्सनल काम में जुडे रहते हैं | उनकी कार्यक्षमता घटती है | किसी भी ओफिस में २० से ४० प्रतिशत समय व्यय ही होता है |

इसी लिए हर कर्मचारी को एक साल में कुछ छूट्टीयां मिलनी ही चाहिएं ऐसे कानून बनाए गये हैं | कर्मचारियों के भले के लिए, उनके सर्वांगी विकास के लिए यह जरुरी है |

कंपनी के बोस या पार्टनर-डिरेक्टर अपनी मरझी के अनुसार आते-जाते हैं, अपने व्यक्तिगत, पारिवारिक और सामाजिक कार्यों के लिए बाहर जाते हैं, या छूट्टीयां भी लेते हैं | यही स्वतंत्रता कर्मचारियों को नहीं होती |

यह हकिकत है की सभी को ऐसी स्वतंत्रता दी जाए तो उससे नुकसान होने के चान्सीस हैं, क्यों की कुछ कर्मचारी उस का गलत फायदा भी उठा सकते हैं | यह वैसे कर्मचारी होते हैं जो घडी या केलेन्डर देखकर सिर्फ हाजरी भरने के लिए ओफिस में आते हैं | उन के लिए ड्यूटी भरना काम करने से ज्यादा महत्त्व रखता है |

लेकिन साथ साथ यह भी याद रखना जरुरी है कि कर्मचारी भी इन्सान हैं, उन की भी ज़िंदगी है, वह मशिन नहीं हैं | जो अच्छे कर्मचारी हैं, जो हाजरी भरने के मुकाबले काम करने पर ज्यादा ध्यान देते हैं, उन की ड्यूटी और पर्सनल लाइफ का बेलेन्स बिगड न जाए इस लिए उन्हें जरुरत के समय पर कुछ छूटछाट दी जाए तो वह खुश होंगे और अपना काम अौर भी अच्छी तरह से और दिल से कर पाएंगे, उनकी कार्यक्षमता बढ़ेगी |

छूट्टीयां या समय पालन के मामले में मालिकों और कर्मचारियों के बिच बहुत ज्यादा भेदभाव होगा, तो उन्हें लगेगा की तुम्हारा खून खून, और हमारा खून पानी?

यह कंपनी के लिए नुकसानकारक होगा | ऐसे भेदभाव मिटने चाहिए…| सिर्फ ड्यूटी के घंटों पर नहीं, परंतु कार्यक्षमता पर भी ध्यान देना चाहिए |

Can you take responsibility of people’s dreams?

Every living human being has dreams. The size, scale, color, texture and details of these dreams vary. People have dreams of their career, lifestyle, relationships, family, wealth, health, quality of life, hobbies, retirement etc. Some dreams are driven by passion, some by fashion, by comparisons and others by an aspiration to belong to some group. Many dreams provide people pathways to make their life meaningful and give them a direction. Also, people strive to realize those dreams. People go to greater lengths in pursuit of their dreams. Dreams are a very powerful source of energy.

Entrepreneurs also have dreams. Mostly, their dreams are bigger than most other individuals. They paint their dreams on a larger canvas of life. Ordinary individuals play on their own strengths while dreaming and working for their realizations. Entrepreneurs don’t limit their dreams to their own strengths alone. They count on their ability to gather many people’s strengths and build upon them.

Entrepreneurs can realize his/her bigger dreams, if they can help others (with smaller dreams compared to entrepreneurs’ dreams) to realize their dreams.

For everybody, their dream is the most precious one. People hang on to places and people who can help them realize their dreams. If we want them to hang on to our company and contribute towards its progress for a long time, we must reassure them that their dreams are part of our larger dreams. If we can be the vaults where they can deposit their dreams, they will love to remain with us.

To ensure true participation from our people, we must take responsibility of their dreams. If we short-change our employees, they treat our organization as a parking zone and move out as soon as they find greener pastures where their dreams get nurturing and nourishment to bloom. No bargaining works in the marketplace of dreams.

How to execute? These ADMI students can teach us.

Well, ADMI stands for Alkesh Dinesh Modi Institute for Financial And Management Studies. I attended an MTHR Global event hosted by ADMI at its beautiful auditorium within its vast facility inside Mumbai University campus on Saturday, 27th August, 2011.

On that day, whole Mumbai woke up to a rain-drenched daybreak due to incessant rain since previous night. The morning was no better. After a brief respite, the very heavy downpour had restarted. All the planning for the whole event was facing a possibility of complete failure, because of the heavy rain. But the event went very well, despite all the natural odds faced. It was all due to the great work by the management students of ADMI. Their work on that day was in true sense exemplary. Following are some of the very obvious things which made this challenging success possible.

Plan… Plan… Plan… : As one entered the venue, it became clear that the entire event was meticulously planned.

  • Right at the road leading to the campus, ADMI student volunteers were standing to guide the participants, expecting the question marks on the faces of the visitors looking for the directions and guiding very promptly. Signboards at all turns helped one reach fastest.
  • All the volunteers were given clear roles and responsibilities and the whole schedule of the day and arrangements were well-planned.
  • In fact, the event was planned and executed just like an event management company might have done it (after charging a few lakhs of rupees, of course), but these young people did it themselves, with meagre resources.

Team work works : The entire team of students worked as a single unit. There was continuous interaction and communication among them, as the day progressed and newer challenges kept coming. They solved all challenges by being together and working in unison. There was no boss here, but I think it did not matter, the event was the boss and they respected and responded to its demands…!

Pour your heart into it : Whatever they did they did wholeheartedly. Their complete involvement was inspiring.

  • Every guest was respectfully escorted with umbrellas in the heavy rain.
  • All the needs of the guests were attended to promptly with smile, respect and grace.
  • When the guests entered the walk ways which had become slippery due to rain, these boys and girls politely alerted the guests to take care. I was alerted at least 10 times during the day, by different people, every time, just in time to prevent me from falling…! So were other guests.

Enthusiasm is infectious : Despite the inclement weather and the innumerable and unexpected challenges thrown by it, these boys and girls performed with alacrity. Their enthusiasm was rubbing off positively on each other. This enthusiasm kept them up and running throughout that rough day.

Empowerment gives powerful results : The young students did not have many resources at their disposal, but they operated perfectly in spite of those constraints or limitations. One of the reason for their excellent output was the powers and freedom given to them. They did not have to go to anybody or ask anybody while fulfilling various needs and requests of the guests, some of them may be unexpected, but came because of the rain. They took instant decisions and did whatever was possible to do. The credit for this perfect empowerment must go to their director and the placement officer, who were representing the institute administration at this event.

Take on a crisis as a challenge : Any planning could have gone haywire on that day, due to the very difficult rain conditions. The guests could not reach in time, the speakers were stuck due to rain, the food to be served was two blocks away, and the rain was pouring like cats and dogs. These ADMIs took that all in their strides and did whatever was needed. They converted this crisis into a challenge and overcame it.

It made me thinking : Money may be able to buy many things. But, can it bring in such remarkable enthusiasm? I think, it is difficult to buy. And the organization which has such ADMIs inside it, can overcome any challenge, natural or otherwise. I thank the students of ADMI for showing us the way to perfect execution no-matter-what….!

How to get our employees 100% involved?

Many business owners have this complaint that their employees waste a lot of time and they are not able to get 100% out of their people. They say “Somehow, they don’t have the vision as big as my vision. They are completely clueless about their work and I have to guide them about each and every thing. How to get them fully involved?”

A small story from daily life, but very much relevant, illustrates the solution of this business problem clearly….

Kalindi was a manager with a company. She was visited by one of her old friends, Shama at her home. Both friends were chatting up and the topic was Kalindi’s work team. She was leading a team of five executives and was somehow finding it difficult to get things done through them. “They just don’t understand the bigger picture. They waste a lot of time. They disappoint me everyday. Because of their inefficiency, I miss many of my deadlines and I can’t achieve my departmental goals. It is so frustrating…! How can I get them involved 100%?” This was her concern.

Kalindi had a visiting cook and a full-time maid servant at home. During the above talk, Kalindi inquired with her cook to ask her about the stock of vegetables at home. The cook checked the fridge and told her what was there. Kalindi sent her back and called for the maid. She instructed the maid  “Please to go to the market and bring Shimla Mirch, Tomatoes, Mushrooms and Pizza bases.”. The maid bought the things and gave it to the cook. The cook understood that she had to prepare Pizza, but found that there was no cheese at home. She went to Kalindi to inform this. Kalindi got angry, “Why you did not tell me earlier?”. The cook also got upset, as she never knew about Pizza plan. Then Kalindi sent the maid again to the market buy cheese. The maid also grumbled because she had to go all over again to the market.

Shama understood the entire problem, both at Kalindi’s office and also at home. She told Kalindi “Did your cook know you wanted to make Pizza? Then how can you expect her to give you specific requirements? Similarly, do your team members know what your goals are? If they do not, and you keep assigning them daily tasks and when they don’t find you to guide them, they just wait and waste time. No wonder, you miss deadlines and all are frustrated in the end.” Kalindi got the solution to her problem.

Ask yourself. Do your employees know what are your goals? What is your vision? If not, you may have to make pizza without cheese, which won’t be very appetizing…!

Tell your people what you all are trying to do. Simple, but very practical. Implement it.