Business success tip: Learn from an Uber driver how to adjust and adapt

Technically, chauffeurs or Uber drivers are both drivers. They drive cars for someone.

But they are different. The difference is in their attitudes.

Chauffeurs are used to a predictable job. Same passengers. Almost always familiar routes. Predictable working hours. Their jobs are mostly covered by certainty.

Against that, Uber drivers’ job is highly unpredictable. They have to go anywhere from anywhere at a very short notice. No familiar routes.

They encounter passengers of all varieties, temperaments and moods. An Uber driver operates amidst a reality of uncertainty.

This develops in them a habit of being always ready for anything. An Uber driver gets used to charting his way by reading maps all the time. He befriends unfamiliarity of terrain. He can correct course on the way. He adjusts to changing situation rapidly. He develops an attitude of positivity cheerfully welcoming new passengers every hour every day. He learns setting and achieving daily goals of completing a certain number of rides or collecting certain amount of fare.

But in today’s times, an Uber driver has a huge advantage as compared to a traditional chauffeur. If the chauffeur does not prepare himself for being flexible to embrace changes of different types, he may face extinction. He may lose relevance. Even though both the drivers have same technical skills, an Uber driver is more equipped to embrace the uncertain future and thrive. He is able to adjust and adapt.

In business also, regardless of whether we are an employee or an employer, having “ready for anything” attitude is more helpful in today’s uncertain times. The terrain is changing fast. We can’t be sure competition may come from where or when. We may have to slow down somewhere or suddenly increase speed. Next turn may come anytime. We may also have to take a U-turn. We must constantly watch the map.

Develop an Uber driver’s attitude. It will help a smoother drive into future.

Author: Sanjay Shah

Sanjay is the author of "Business Management Simplified" which provides Practical, Actionable Solutions for Entrepreneurs. It is an all-in-one guidebook to start, run and grow a small and mid-size business to the next level. He is also an SME Business Coach, Seminar Leader and Motivational/Keynote speaker, Sanjay is based in Mumbai (India). He advises many businesses on Strategy, Leadership, Marketing, Branding, Customer Experience Management and Organization Development. He conducts various self-help seminars and workshops for companies and groups in English, Hindi and Gujarati. For more info, visit :

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