If you ask any mobile subscriber in India about their experience with the operator, 99% chances are that his/her experience is not pleasant. Why? Because true to a maxim in Gujarati which says “All crows are black, no matter from where hail”, almost all telecom operators in India are notorious for their dubious and customer unfriendly practices. I am sure, most of us may have suffered due to some or the other of them. Here are some examples.
1) When a mobile operator comes out with a cheaper plan, it NEVER informs the existing post-paid subscribers about the new plan, which surely can reduce the subscribers’ billing amount. But, when you apply to port out from their service or try to get converted to Pre-paid connection, their customer service (!) personnel get hyperactive. At that time they call and offer “A much cheaper plan to reduce your expense…” I wonder in which heaven these overzealous souls were resting when we were subjected to higher tariffs which forced us to get away from patronizing them. I have had such unpleasant experiences with Reliance Mobile and AirTel.
2) If you change any value-added pack, and then next day you wish to subscribe the same pack again, the operator may give you the bad news that “That pack is no longer available. Now the same pack is available with half of the benefits at the same price.” Previous day, at the time of taking your request of cancelling the existing plan, they don’t inform you about the plan not being available for new subscription. This gross loot they do with the loyal subscribers (whom they classify as “Platinum” subscribers), who have been with them for years. This is the worst gift for loyalty a customer should expect. Reliance Mobile, AirTel, Idea and Vodafone all of them have done this.
3) Mobile Number Portability (MNP), is the facility TRAI has provided to customers, giving them an option to change their mobile service providers. But, in MNP the mobile operators have found a new way of harassing customers. Because of any reason, when a subscriber applies for Porting out, the erstwhile operator puts as many obstacles as possible. Recently, Reliance Mobile delayed releasing the number beyond stipulated 5 days and then released the number at 10 pm on Saturday night, knowing very well that the offices of the new mobile operator will be closed for weekend and the customer will have to suffer no-mobile services for the weekend. This is like arresting somebody on Friday evening, knowing well aware that the courts will be closed for the weekend, so that the person will have to remain in custody for at least two days as no bail can be processed. This dirty kick by the telecom operator in the butt leaves a painful wound in the customer’s mind. We had a similar experience with Idea when they, too, delayed releasing the number for a very long time.
Every subscriber in India may have such stories. In response to my post on Facebook about one such grievance against Airtel, one of my friends commented, “All operators are same.”
Truly echoing the fact “All crows are black… regardless from where they hail.”
Do you have any experience with any of the crows? I invite you to come and share.