Terminal T2 is a symptom of a larger disease

It is only a month since the new swanky terminal in Mumbai T2 was thrown open with a lot of fanfare. Traditional and Social media got abuzz with proud list of facilities and photographs of this new marvel of the country. This new, modern terminal was touted as one more sign that India had suddenly become world-class.

Now it is coming out that this grand looking structure may be an architectural marvel, but it is not a properly designed one as long as people’s experience is concerned.

Many of the facilities are not functional.
Facilities are badly designed from user point of view.
The first-class lounge is infested with mosquitoes. Recently, a false ceiling came down causing a disruption.

We are a very easily impressionable society and get impressed by grand structures and grand talks. May be the grandeur makes us feel smaller. May be our repeated disappointments have made us lower our standards.

But as a conscious society, we should notice and be warned that in today’s time any public place or structure that comes up, suffers from the curse of poor quality.

Any road, any flyover, any station, any airport, any stadium or any other structure made today by some government department is of the poorest quality. The money spent is for the best quality, but what the country gets is of third-grade quality.


Because each such building or structure is milked as a source of income for the people involved in approving it. In India, for every 100 rupees spent by the government, major portion is siphoned off by the powers-that-be. In India, for some greedy people who could not employ themselves gainfully in some respectable vocation, politics is a business of looting this country for personal gains.

Till the deep stomach of India’s politics and government machinery is filled up, we will have to content with the leftovers and merrily circulate the photos of half-cooked and poorly designed structures.

When a Raja becomes vyapari, praja becomes bhikhari.

And beggars don’t have a choice.

Author: Sanjay Shah

Sanjay is the author of "Business Management Simplified" which provides Practical, Actionable Solutions for Entrepreneurs. It is an all-in-one guidebook to start, run and grow a small and mid-size business to the next level. He is also an SME Business Coach, Seminar Leader and Motivational/Keynote speaker, Sanjay is based in Mumbai (India). He advises many businesses on Strategy, Leadership, Marketing, Branding, Customer Experience Management and Organization Development. He conducts various self-help seminars and workshops for companies and groups in English, Hindi and Gujarati. For more info, visit : www.SanjayShahSeminar.com

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