Remove your shoes outside. Why?

I find it annoying to see the sign at many workplaces asking the visitors to remove shoes before entering inside.

As a customer, it is not a pleasant experience. And business is a lot about how do you make your customer feel. This particular idea of forcing the customers to remove their shoes before entering your workplace is outrightly insulting. It screams to the customer : “You are not welcome here as you are. You are welcome sans your dirty shoes.”

Isn’t it stretching the slogan “Work is worship” unreasonably? Because most of the temples expect the shoes to be removed outside.

Whatever is the logic, the insistence to get the shoes removed outside is unprofessional. It puts the visitors, including customers, in avoidable awkward situations.

It is one more reason for bad customer experience.

Author: Sanjay Shah

Sanjay is the author of "Business Management Simplified" which provides Practical, Actionable Solutions for Entrepreneurs. It is an all-in-one guidebook to start, run and grow a small and mid-size business to the next level. He is also an SME Business Coach, Seminar Leader and Motivational/Keynote speaker, Sanjay is based in Mumbai (India). He advises many businesses on Strategy, Leadership, Marketing, Branding, Customer Experience Management and Organization Development. He conducts various self-help seminars and workshops for companies and groups in English, Hindi and Gujarati. For more info, visit : www.SanjayShahSeminar.com

2 thoughts on “Remove your shoes outside. Why?”

  1. Well, every one has their own thought process.. But if the logic is work is worship and as we don’t walk in temple with shoes we also see that even poojaries also walk in with bare foot. How many office owners them self entered in their own office without shoes though himself has kept notice to remove shoes. I totally agree with Sanjaybhai that it’s insult for visitor moment he enter in your premises. Might such offices warn their visitors that they carry attitude and you be prepare for more such insults.

Leave a Reply

Your email address will not be published. Required fields are marked *